Refund Policy
Thank you for your purchase at Crust & Craft Pizzeria. We are committed to providing you with the best quality food and customer experience. We understand that there may be circumstances where you may need to request a refund. Below is our Refund Policy, which outlines the terms and conditions under which refunds may be provided.
General Conditions
If you are not entirely satisfied with your purchase, we are here to help. You can request a refund within 24 hours of your purchase if certain conditions are met.
Eligible Products
- Food items that are not consumed or partially consumed.
- Orders that have been confirmed as not delivered.
Refund Process
To initiate a refund, please contact us at +39 06 1234 5678 or visit our website publiccommonsquay.sbs and submit a refund request. Please provide us with your order number and the reason for requesting a refund.
All refund requests are subject to review and discretion of Crust & Craft Pizzeria. Refunds are generally processed within 7-10 business days after the refund request has been approved.
Incorrect or Damaged Orders
If you receive an order that is incorrect or damaged, please contact us immediately, and not later than 2 hours after the order was received. We will either replace the order at no additional cost or provide a full refund. Photographic evidence of the issue may be required for further investigation.
Non-Refundable Products
The following items are non-refundable:
- Customized food orders that are made to your specifications.
- Gift cards.
- Discounted or promotional items.
Refund Method
Refunds will be made using the original method of payment. If that's not possible, we will refund you through a voucher or credit note that can be used for future purchases at Crust & Craft Pizzeria.
Refund Timeline
Once your refund request is received and inspected, we will send you a notification of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
Cancellations
If you wish to cancel your order, you may do so within 30 minutes of placing the order by contacting our support team. Orders that have already been prepared or dispatched may not be cancellable.
Contact Us
If you have any questions about our Refund Policy, please get in touch with us at the following:
Address: Pizzeria Vista, Rome, 00184, Italy
Phone: +39 06 1234 5678
Website: publiccommonsquay.sbs